FAQs

Frequently Asked Questions (FAQs)

1. What types of wall art do you offer?

We offer a wide range of wall art including:

  • Islamic Calligraphy (Ayatul Kursi, 99 Names of Allah, Bismillah, etc.)
  • Abstract & Minimalist Art
  • Floral & Botanical Prints
  • Personalized Name Art
  • Multi-panel Canvas Sets
  • Modern Home & Office Decor

2. What materials do you use for your wall art?

We use high-quality materials:

  • Canvas Art: Printed on international-grade canvas with 1-inch wooden frame
  • Framed Art: Printed on matte vinyl with PVC borders and acrylic glass
  • All frames come ready to hang with pre-installed hooks.

3. Can I customize my wall art?

Yes! We offer personalized name art and couple name prints. For custom designs, you can contact us directly via WhatsApp or email.

4. Do you deliver across Pakistan?

Yes, we deliver nationwide including Karachi, Lahore, Islamabad, and all major cities. Delivery charges may vary based on location.

5. How long will it take to receive my order?

Standard orders: 5–7 working days
Custom orders: 7–10 working days
Delays may occur during public holidays or due to courier issues.

6. How can I track my order?

Once your order is shipped, you’ll receive a tracking number via SMS or email. You can use it to track your parcel on the courier’s website.

7. What payment methods do you accept?

We accept:

  • Bank Transfer
  • Easypaisa / JazzCash
  • Credit/Debit Cards (where available)
  • Cash on Delivery (COD available in selected cities)

8. What is your return/exchange policy?

We only accept returns for:

  • Damaged or broken items
  • Wrong items received

Claims must be made within 48 hours of delivery with photo proof. Custom or personalized items are non-refundable.

9. Can I cancel my order?

Yes, but only within 12 hours of placing your order. Once the printing or shipping process starts, the order cannot be canceled.

10. How do I contact customer support?

You can reach us via:
📧 Email: support@alef.pk
📞 WhatsApp: +92 321 1111236